Privacy Policy

Privacy Policy
Last Updated: June 28, 2026

This Privacy Policy applies to all services provided by Kervais Montréal, reachable via info@kervaismontreal.com and located at Verrenieuwstraat 11. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What information we collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service, including:

• Full name
• Address and billing information
• Email address
• Telephone number
• Payment information (processed through our payment providers, not stored on our servers)
• IP address and device/browser information
• Order and transaction history
• Information about your activities and behavior on our website (through cookies)

2. Purposes of processing

• Processing, shipping, and invoicing your orders.
• Providing customer service and support.
• Sending order updates, tracking information, and relevant information.
• Improving our services, website, and product range.
• Preventing and detecting fraud and abuse.
• Sending marketing communications, only when you have given your consent.

3. Legal basis

We process your information based on the performance of the contract (your order), your consent (for example, marketing), a legal obligation (such as tax administration), and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing information with third parties

Your information is only shared with third parties to the extent necessary for providing our services, including:

• Our payment providers: [Payment Providers]
• Our shipping and delivery partners: [Shipping Services]
• Our supplier(s) for the processing and shipment of your order.
• Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).

Where required, data processing agreements have been concluded with all of these parties. We never sell your information to third parties. As part of our shipping is carried out directly by a supplier outside Canada, your information may be transferred internationally; we take appropriate safeguards to protect your personal information.

5. Retention period

We do not retain your information longer than necessary for the purposes for which it was collected, or as long as required by law (such as tax record retention requirements).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing. Please see our separate Cookie Policy for more information. You can always adjust your preferences through the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. All payments are processed through a secure SSL connection.

8. Your rights

You have the right to access, correct, delete, or restrict the use of your personal information. You may also object to processing, withdraw your consent, and request data portability where applicable. Please contact us at info@kervaismontreal.com. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

9. Contact

Kervais Montréal — Verrenieuwstraat 11 — info@kervaismontreal.com