Shipping Policy

Shipping and Delivery
Last Updated: June 28, 2026

We strive to deliver your order to you as quickly and accurately as possible. Below you will find all information about our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and save CO₂ emissions, we ship directly from our supplier in China. As a result, depending on the country of delivery, customs duties may apply. Our shipping partner is: Canada Post.

4. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

5. Tracking — Customer Responsibility

• The customer is responsible for monitoring the tracking code via our website and the link provided by email.
• The customer is responsible for checking whether the package will be delivered to their home or to a pickup point, and collecting it from there if necessary.
• If the delivery takes longer than expected or if there is an issue, always send an email to support@kevelor.com first, instead of immediately initiating a chargeback or refund.

6. Responsibility for Shipping

• If the tracking information indicates that the package has been delivered, responsibility lies with the customer.
• Please check your address carefully; any errors must be be reported within 24 hours after placing the order via info@kervaismontreal.com.